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Welcome to the Rollies.com
Shipping Terms
- click on a bold red word for more info-
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Payment:
We use Gspay.com , Stormpay.com and Alertpay.com as our merchant account processor for credit cards and echecks We also take payment ourselves in forms of cash, money order and personal checks, just email us at  for more information
All Prices are quoted in US dollars!
Any/All Applicable Taxes Are Included In The Price - All sales Final
Availability:
Due to the massively large selection of items available
at Rollies.com, we cannot guarantee that all items will be in
stock at all times. However, new shipments arrive every week,
so items which are not in stock are typically available within
2 to 5 weeks. If it looks like there will be a wait longer than
3 weeks, we may notify you of your order's status.
However, since many people order
multiple items in a single order, we will, when possible, send
out an order in multiple packages; sending the in stock items
right away and the rest of the items as they come in stock.
Note:
Due to their very nature,
some items may not be identical to how they appear in the pictures
on this site. Color availability will vary on plastic and
glass models - please send a note (within the transaction, or
in email) if you have a color preference for any item you order.
We will strive to find that color, but we cannot make any guarantee
to it's availability. Since we are a small company of 2 men and want
to be confused as little as possible when dealing with our customers
we would like you to: Please
select your items carefully, as
All Sales Are Final
(Credit Processors also rate a company on refunds and the more refunds after an order is processed could result in more fees being levelled as we already lose 5% on every refund as it is. We do not want this as this costs us money when you ask for a refund. All we ask is you wait for your order and it will come so make sure you want what you order as all sales are final.)
Your Privacy:
At Rollies.com we respect your privacy. We currently
collect your name and address that you list on transaction form
(or what you send us in your money order). We do not sell, distribute
or give this information to anyone for any reason. Volpay.com collects your credit card information and we here at rollies.com never see. After 6 months you may have your online account deleted just email us for option.
Shipping:
We currently use Canadian
Post Air Postal Service or Express Postal Service (on large
orders/digital scales) to ship to the US while larger World
Wide orders will ship via ExpressPost or courier.
In the USA your delivery will arrive via your United
States Postal Service, Monday to Friday (some areas may
also receive regular deliveries on Saturday). This is a drop
off service that may be delivered anytime during the day. In
other words, if you are not home they may leave it on your doorstep
or local post office. If you want trackable service package
when it arrives you will have to email us for pricing. Orders
with shipping costs of over $11 will be trackable, unless it
is considered Oversized. Glass is not insurable, but is double
packed to prevent breakage. If you live outside of Canada, your
order will go through customs.
Shipping is private and discrete with a label of contents listed
on the outside of the package.
Shipping can take on average 3-5 weeks as we ship World
Wide please be aware that orders can take a while to get to
you even in the USA as it has to go along way.
Shipping costs are dependent on a specific item's dimensions
and weight.
Customs:
If you live
outside of Canada, your order will most likely pass through
your country's customs agency. All items for sale on Rollies.com
are legal for sale in Canada and are exported for legal use
only. They are intended for tobacco use only. It is the buyer's
responsibility to know that any items they order can be considered
illegal, banned or otherwise restricted in their area of living
(Pipes Only).
As such, we can not accept any responsibility for a package
that is refused by a buyer's customs agency. A stopped packages
would be held by customs for a month, and
then destroyed.
The good news is we
have shipped thousands of orders to USA,
and hundreds to other countries around the world without incident.
In other words, we have not had a problem with any customs agent
anywhere at anytime with regard to a stopped package. So if it is stopped by customs in your area
you are aware it is beyond our control . However, if so, we can send you a replacement if need be. Either way you will get your order. So order away!
All Items shipped for
legal purposes only!
**International
Orders (Outside North America)- You must
email us with your shipping address and the item(s) you would
like to purchase from us, in order for us to calculate the exact
cost of delivery - or check out International
Shipping Prices and do it yourself. We are unaware of other
countries laws and if the product doesn't make it through customs
we are not responsible. You order it at
your own risk.
People with addresses in Canada can
order any product and it will be mailed discretely (no label
of contents). UK large orders start at $15US Airmail, and tracking
plus insurance is another $7-9US and will be shipped via Canada Post. Smaller orders go regular airmail and you can just
click to buy these items as shipping is cheap on 1kg or less.
To add extra shipping amounts to your transaction
shopping cart, go to our Extra
Shipping Page
Click
Here To Add Extra Shipping Costs
We ship everywhere!
Refund
Policy
If you receive merchandise that is somehow defective/broken
or not as you order then repack said package and either state:'refused'
or resend it back to us. Once we receive returned, non-used
item(s) we will be glad to replace the product to what you so
desired. Please email us if you have a problem with an order
and we will be glad help. We will work to fix any problem you
have with your order by just emailing us as soon as you can.
Then we can get you a new item to ensure you are satified with
what you have purchased from our website. Remember, we do not
accept non-defective, or used returned pipes products.
Orders are usually processed between 5-21 days after
they have been placed. Shipping usually takes between 5-10 business
days for delivery (after the order has been shipped) but we
cannot be held responsible for any delays that may occur after
we have shipped the package(s), as it is then literally out
of our hands. That is why we say shipping time can between 2-6
weeks as the distance it must travel can take awhile. We also
pick up orders from our suppliers on a weekly basis and ship
all products out after we pack them. This cycle continues weekly
so eventually we do get to your order and do send it out, sometime
it can take longer especially if it is out of stock or if we
are behind in orders.
If you find your order is taking longer than 3 weeks you can
check out our order status page and find out where your order
is at in our pick up, packing or delivery stage. Once we pack
it we send it Express Post, 3-5 day delivery, or Expediated
5-8 day delivery or most often regular Airmail, 5-10 business
day delivery. Usually one will receive their order within 2-6
weeks of ordering and if it will take longer I can email you or you can email me after 3 weeks.
I may also be so busy that you can email me for an update and
if you get no response just email me a double email for extra
notice. We do not offer next day delivery as to prevent fraud
and allow the order to be checked on ccavenue.com.
Thank You for shopping with Rollies.com.
If you have any questions or comments, please email us at: 
All Sales Are Final
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